"No, no, no! No more! Not this time, consiglieri. No more meetings, no more discussions, no more Sollozzo tricks. You give them one message: I want Sollozzo.
If not, it's all out war: we go to the mattresses." ~ Sonny Corleone
Big bidness men, when confronted with external marketing problems do what bidness men are trained to do, form a committee and schedule a meeting with telling charts galore, standard deviations, stochastics, demographics, psychographics, slide shows and the key, lunch. The usual results, new sub-committees are formed and all are encouraged to share ideas and recommendations via emails and tweets, and then schedule another lunch. (1)
With wise guys, when divisions within the company arise, wise guys do what all business men do, schedule a meeting - although wise guys call them sit-downs and the only externals might be an abundance of cigar smoke. They cut to the chase and close ranks for the good of the company - it's never personal, it's business, just good business. From a sit-down the usual results are that a sub-committee of one is selected and assigned for that thing, you know, that thing. No emails, no tweets, just a simple phone call , "You know that thing, it's fixed."(2)
Big corporate bidness has its way of solving problems. Wise guys have another way. Now let's take a look at how small businesses struggle with externals. For the heck of it, we will use independent fly shops for demonstration purposes.
The good news is that most fly shops are located fairly close to good fly fishing waters, therefore the demographics are usually good. Top notch employees are easy to find - young students are always eager for a few part-time dollars and equipment discounts. Then there is the retired bidness executive (resume available upon request) whose spouse evicts him daily when As The World Turns is about to come on the television - plus, old timers work cheap. Other benefits, work is indoors with no real heavy lifting, location is not such that exorbitant rents must be paid, and the events in Greece shouldn't affect the afternoon hatch.
The difficulties begin with the fact that owning a fly shop is retailing and with that goes another poor man's parable, "The only thing more overrated than natural childbirth is the joy of owning your own store."(3) Fly shops open the door each morning with a store full of inventory waiting to be turned. They scratch and claw to provide the best product lines with advance commitments and spending. When low in inventory, a Ford dealer calls Ford and says send me some more Fords. When low in products, a fly shop owner has to make many different calls and here lies the rub - some might say, you know, that thing - they call to order say, waders from a company that is selling said waders directly to buyers via a website, or maybe to a rod company that is selling the same rod on page 42, of their fly fishing catalog. Ten years ago the fly shop owner competed with the other fly shop across the river. Then that fly shop was gone and the main competition became a 40,000 square foot store, if lucky, fifty miles away - then came eBay, then Amazon, then a friend he used to share a beer with at the Denver show started catalog sales, and if those events are not stressful, more and more these days a fly shop owner is confronted with coopetition, you know, that thing, go along to get along.
When is enough, enough? What is the diminution of value? Is there a strategery?
I'll tell you what I would do - but first let me confess;
"Bless me Lefty for I have sinned. I have purchased fly fishing equipment on eBay, and yes Amazon too and I have even ordered from a catalog." ... a gentle voice responds, "Say three Hail Whitlocks and and four Our Gierachs, go forth and sin no more."
With that cleansing absolution and no skin in the game, here is a Turnip Truck solution for the fly shop owner:
Form a equity based cooperative made up of as many independent fly shop owners as possible.
- Create a brand name - shops can still be the Foggy Bottom Fly Shop, but the brand name must dominate.
- Create a top to bottom branded rod line, a top to bottom branded reel line, an adult to junior branded wader line, a branded fly line (cough, cough) line and a branded apparel line and ensure that all accessory lines are packaged under the brand name. Huge economies of scale and margins.
- Create a company brand buyers club - annual fee gets the customer annual discounts - steps so far, branding and pricing to attract and keep customers - the annual buyers club fee will provide marketing seed funds, will bring credit vendors knocking on the door and assure competitive pricing.
- Create an internet store featuring all of the above - remember this is an equity entity, if an order is placed in Manhattan, profits can still flow to Foggy Bottom.
- Create a percentage of gross, national advertising program..."who are those guys? - I dunno, but they're gaining on us."
- Create at each store a youth fly fishing team (patterned after the PGA's First Tee). Empower parents not near a store to create a youth team of their own.
- Create a Guides Program unequaled in value (guidespeak for almost free gear) plus enlist approved guides as commissioned sales reps.
- Create a 5% of sales habitat environment contribution in conjunction with TU, BFTT, and Federation chapters.
- Create a Destination Travel Vendor program to be fed clients via the branded shops and/or the internet.
- Hire a top of the CEO suit type to herd this operation - low starting pay with generous stock options.
- Retain the law firm of Dewey, Cheetam and Howe to keep notes on that fair trade thing.
- Finally, when the marketing coffers are at a surplus, fund a Hollywood movie about fly fishing... I'm kidding, I'm kidding! ... I think.
Having confessed my buying sins, I want the future to ensure that when the Turnip Truck drives into Foggy Bottom there will be a first class fly shop waiting there for me ... and my branded buyers club membership.
For each bullet point above there are ten pages of whys, wherefores and how to's, and if I coulda, woulda, shoulda scenarios. I'm sure many(one can hope) readers will chuckle and say, no way could this happen. Maybe not, but consider that it may just be time for fly shops to become the squeezor and not the squeezee. You know, fix that, you know, that thing called coopetition ... level the pool ... smooth out the rapids.
Oh, and those extra ten pages per bullet point - available but it'll cost a cold beer, some hoppers, and umm, lunch.
(1) I used to be a bidnessman - a banker, an investment banker and a small bidness owner.
(2) The only real knowledge I have about wise guys; I learned from movies and television.
(3) Got this quote from my wife - what do men know, right?
For additional reading, look over to the right - Better Blogs - try the links to Trout Underground and MidCurrent.
For additional reading, look over to the right - Better Blogs - try the links to Trout Underground and MidCurrent.